The ipan Group is represented by a powerful combination of IP software, services and global associates. We are dedicated to delivering the best IP services for our customers through bringing to market new ways to manage IP, minimise risk and reduce costs. The customer is always in focus and we strive to offer the best solutions and services in the IP market today.
We are growing and are recruiting two client relationship managers to cover the UK and France to be based out of London and Paris respectively.
Client Relationship Manager
This ipan Group client relationship manager maintains sole responsibility and accountability for protecting and growing their assigned accounts and identifying new business opportunities in their assigned region. The client relationship manager represents ipan Group and its extensive IP services and software capabilities, to build relationships, assure revenue protection, identify and transition leads for new and expanded business, and ensuring customer voice is represented in the company.
As the single point of contact, responsibility, and accountability for assigned accounts provide day-to-day support by handling customer inquiries and issues, coordinating order entry and fulfilment process, and proactively communicating with customers to ensure satisfaction. Request assistance with the application of company-wide resources when necessary
Identify and transition opportunities for new or expanded business based on explicit needs in assigned accounts to sales support team, and partner with sales support team to engage, pursue, and win new business with existing customers and prospects
Establish and manage day-to-day relationships with applicable levels of assigned accounts when possible, including the focus of receptivity, dissatisfaction, and power when applicable
Develop and execute tactical plans to assure protection and growth of assigned accounts
Document all relevant customer information, voice of customer, and tactical plans in CRM software, present customer, voice and plan reviews as required to leadership and other internal stakeholders, and track and communicate progress of customer requests and concerns
Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs
Assure protection of existing revenue by planning and closing the renewal of expiring or out-dated contracts
Serve assigned accounts as the initial point of contact and reference for the entire portfolio, providing general consultation, information, presentations, and conducting meetings as required, identifying requirements to bring in other SMEs, and ensuring customer receives appropriate communications on new, enhanced, or sun setting products/services
May include travel
Candidates must have fluency in English, additional languages are an advantage
Degree in a related field of study and typically 3 or more years’ related work experience or an equivalent combination of education and experience
Basic IP knowledge or/and experience from working with law firms etc. would an advantage
A knowledge of software and/or technology would be an advantage
Knowledge and Skills:
Makes use of and applies job practices, techniques, standards, principles, and concepts
Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies, procedures, and practices for guidance
Works under general supervision. Products are reviewed for sound judgment and overall adequacy and accuracy
Contributes to the completion of organizational projects and goals
Interacts primarily with internal personnel and external customers. Represents the organization on specific projects
The opportunity to work with one of the leading IP services and software providers
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